{"id":3896,"date":"2022-07-26T06:46:59","date_gmt":"2022-07-26T05:46:59","guid":{"rendered":"https:\/\/bestatterportal.ch\/service-de-mediation-pour-les-enterrements-et-les-deces\/"},"modified":"2024-08-15T15:45:15","modified_gmt":"2024-08-15T14:45:15","slug":"bureau-de-lombudsman-du-svb-mediation-dans-le-secteur-funeraire","status":"publish","type":"page","link":"https:\/\/bestatter.myls-staging.ch\/fr\/bureau-de-lombudsman-du-svb-mediation-dans-le-secteur-funeraire\/","title":{"rendered":"Service de m\u00e9diation pour les obs\u00e8ques et cas de d\u00e9c\u00e8s"},"content":{"rendered":"<div class=\"section  dot-bg hero\">\n      <div class=\"container-xl\">\n        <div class=\"row row-cols-1 row-cols-md-2 align-items-center\">\n          <div class=\"col\">\n            <div class=\"get-child-height\">\n              <img decoding=\"async\" class=\"img-oversized smaller\" src=\"https:\/\/bestatter.myls-staging.ch\/wp-content\/uploads\/2022\/04\/vater-kind.png\" alt=\"\">\n            <\/div>\n          <\/div>\n          <div class=\"col ps-lg-3 ps-xxl-5 text\">\n            <p class=\"newp\">\n                    Cher parrain            <\/p>\n            <h2 class=\" newh1\">\n            Ce que tu m'as montr\u00e9 me restera toute ma vie.            <\/h2>\n          <\/div>\n        <\/div>\n      <\/div>\n    <\/div> <style>\n\t.subh {\n\t\tcolor: #212529 ;\n\n\t}\n\t.newh {\n\t\tcolor: #2f5d63 ;\n\t}\n<\/style>\n  <div class=\"section bg-brand-light fleck fleck3\">\n    <div class=\"container-xl\">\n      <div class=\"row\">\n        <div class=\"col-12\">\n         \t<p class=\"mb-0 fs-5 subh\"> Vous avez des questions ? <\/p>\n      \t\t<h3 class=\"newh\"> Vous posez une question personnelle ? <\/h3>\n\t\t\t<style>\n\t.search-bar-searchsection-defualt {\n\t\tborder: 4px solid #2F5D63 !important;\n\t\tborder-radius: 15px !important;\n\t}\n\n\t.search-bar-searchsection-defualt form .input-group input[type=\"search\"] {\n\t\tborder: none;\n\t\tmargin: 0;\n\t\tpadding-right: 0;\n\t}\n\n\t.search-bar-searchsection-defualt form .input-group input[type=\"search\"]:focus,\n\t.search-bar-searchsection-defualt form .input-group input[type=\"search\"]:active {\n\t\tborder: none;\n\t\tbox-shadow: none;\n\t\toutline: none;\n\t}\n\n\t.search-bar-searchsection-defualt form .input-group button[type=\"submit\"] {\n\t\tbackground: #fff;\n\t\tborder: none;\n\t\tbackground-color: #fff;\n\t\tpadding: 0.75rem 1rem;\n\t}\n\n\t.search-bar-searchsection-defualt form .input-group button[type=\"submit\"] img {\n\t\theight: 2em;\n\t\twidth: 2em;\n\t}\n\n\t.search-bar-searchsection-defualt .autocomplete-box {\n\t\tposition: absolute;\n\t\tmargin-top: 10px;\n\t\twidth: 100%;\n\t\toverflow-y: auto;\n\t\tdisplay: none;\n\t\tz-index: 1000;\n\t\tborder: 4px solid #2F5D63;\n\t\tborder-radius: 0px 0px 20px 20px;\n\t\tbackground-color: #ffffff;\n\t}\n\n\t.search-bar-searchsection-defualt .autocomplete-box.active {\n\t\tdisplay: block;\n\t}\n\n\t.search-bar-searchsection-defualt .autocomplete-box ul {\n\t\tmargin: 0;\n\t\tpadding: 0;\n\t\tlist-style: none;\n\t}\n\n\t.search-bar-searchsection-defualt .autocomplete-box li {\n\t\tpadding: 5px 15px;\n\t\tcursor: pointer;\n\t\tline-height: 1.4;\n\t\tfont-size: 1rem;\n\t\tcolor: #212121;\n\t\tfont-weight: 400;\n\t}\n\n\t.search-bar-searchsection-defualt .autocomplete-box li:hover {\n\t\tbackground: #f0f0f0;\n\t}\n<\/style>\n\n<div class=\"search-container mb-5\">\n\t<div class=\"search-bar-searchsection-defualt position-relative\">\n\t\t<form id=\"defualt-search-form\" class=\"defualt-search-form\">\n\t\t\t<div class=\"input-group\">\n\t\t\t\t<input type=\"search\"\n\t\t\t\t\t   id=\"defualt-search-input\"\n\t\t\t\t\t   class=\"form-control\"\n\t\t\t\t\t   placeholder=\"Rechercher par lieu ou par th\u00e8me\u2026\"\n\t\t\t\t\t   autocomplete=\"off\">\n\t\t\t\t<button type=\"submit\" class=\"btn btn-primary\">\n\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/bestatter.myls-staging.ch\/wp-content\/themes\/bestatter-ch\/bestatterfile\/assets\/searchglass.png\" alt=\"Search Icon\" class=\"Icon-image\">\n\t\t\t\t<\/button>\n\t\t\t<\/div>\n\t\t\t<div class=\"autocomplete-box\"><\/div>\n\t\t<\/form>\n\t<\/div>\n<\/div>\n\n<script>\n\tjQuery(document).ready(function ($) {\n\t\t\/\/ === CONFIG \/ PHP \u2192 JS ===\n\t\tconst BESTATTER_AUTOCOMPLETE_ENDPOINT = \"https:\/\/bestatter.myls-staging.ch\/fr\/wp-json\/bestatter\/v1\/autocomplete\";\n\t\tconst IS_SEARCH_ONLY                  = false;\n\t\tconst RESULT_BASE_URL                 = \"https:\/\/bestatter.myls-staging.ch\/fr\/result\/\";\n\n\t\t\/\/ Icon paths\n\t\tconst SEARCH_ICON_SRC  = \"https:\/\/bestatter.myls-staging.ch\/wp-content\/themes\/bestatter-ch\/bestatterfile\/assets\/searchglass.png\";\n\t\tconst SPINNER_ICON_SRC = \"https:\/\/bestatter.myls-staging.ch\/wp-content\/themes\/bestatter-ch\/bestatterfile\/assets\/spinner.svg\";\n\n\t\t\/\/ This instance's section key (e.g. \"footer\", \"header\")\n\t\tconst SECTION_KEY = \"defualt\";\n\t\tconst lang = \"fr\";\n\t\tconst FIXED_SUGGESTIONS = {\n\t\t\tde: [\n\t\t\t\t\"Was kostet eine Bestattungsvorsorge?\",\n\t\t\t\t\"Was tun im Todesfall?\",\n\t\t\t],\n\t\t\ten: [\n\t\t\t\t\"What does a funeral pre-arrangement cost?\",\n\t\t\t\t\"What to do in case of death?\",\n\t\t\t],\n\t\t\tfr: [\n\t\t\t\t\"Combien coute une prevoyance funeraire ?\",\n\t\t\t\t\"Que faire en cas de deces ?\",\n\t\t\t],\n\t\t\tit: [\n\t\t\t\t\"Quanto costa una previdenza funeraria?\",\n\t\t\t\t\"Cosa fare in caso di decesso?\",\n\t\t\t],\n\t\t};\n\n\t\t\/\/ Dynamic selectors based on section\n\t\tconst formSelector        = \"#\" + SECTION_KEY + \"-search-form\";\n\t\tconst inputSelector       = \"#\" + SECTION_KEY + \"-search-input\";\n\t\tconst boxSelector         = formSelector + \" .autocomplete-box\";\n\t\tconst buttonImgSelector   = formSelector + ' button[type=\"submit\"] img';\n\n\t\t\/\/ === Autocomplete state for this instance ===\n\t\tlet autocompleteTimer           = null;\n\t\tlet autocompleteController      = null;\n\t\tlet autocompleteCache           = {};\n\t\tlet autocompleteLastRequestId   = 0;\n\t\tlet autocompleteLastHandledId   = 0;\n\t\tlet currentLoadingRequestId     = 0; \/\/ tracks which request controls the spinner\n\n\t\t\/\/ === Helpers ===\n\t\tfunction redirectToResult(queryText) {\n\t\t\tconst q = queryText.trim();\n\t\t\tif (!q) return;\n\t\t\tconst url = RESULT_BASE_URL + '?query=' + encodeURIComponent(q) + '&page=1';\n\t\t\twindow.location.href = url;\n\t\t}\n\n\t\tfunction setButtonLoading(isLoading, requestId) {\n\t\t\t\/\/ If we're tying spinner to a specific request, ensure only that request can turn it off\n\t\t\tif (typeof requestId !== \"undefined\" && !isLoading && requestId !== currentLoadingRequestId) {\n\t\t\t\t\/\/ Not the latest request, don't change spinner\n\t\t\t\treturn;\n\t\t\t}\n\n\t\t\tconst img = document.querySelector(buttonImgSelector);\n\t\t\tif (!img) return;\n\n\t\t\tif (isLoading) {\n\t\t\t\timg.src = SPINNER_ICON_SRC;\n\t\t\t} else {\n\t\t\t\timg.src = SEARCH_ICON_SRC;\n\t\t\t}\n\t\t}\n\n\t\tfunction selectSuggestion(text) {\n\t\t\tconst input = document.querySelector(inputSelector);\n\t\t\tconst box   = document.querySelector(boxSelector);\n\t\t\tif (!input || !box) return;\n\n\t\t\tinput.value = text;\n\t\t\tbox.innerHTML = \"\";\n\t\t\tbox.classList.remove(\"active\");\n\n\t\t\tredirectToResult(text);\n\t\t}\n\n\t\t\/\/ --- Autocomplete rendering ---\n\t\tfunction renderAutocomplete(box, titles) {\n\t\t\tif (!titles || !titles.length) {\n\t\t\t\tbox.innerHTML = \"\";\n\t\t\t\tbox.classList.remove(\"active\");\n\t\t\t\treturn;\n\t\t\t}\n\n\t\t\tlet html = \"<ul>\";\n\t\t\ttitles.forEach((title) => {\n\t\t\t\thtml += '<li class=\"autocomplete-item\" data-value=\"' + title + '\">' + title + '<\/li>';\n\t\t\t});\n\t\t\thtml += \"<\/ul>\";\n\n\t\t\tbox.innerHTML = html;\n\t\t\tbox.classList.add(\"active\");\n\n\t\t\tbox.querySelectorAll(\".autocomplete-item\").forEach((li) => {\n\t\t\t\tli.addEventListener(\"click\", function () {\n\t\t\t\t\tconst val = this.getAttribute(\"data-value\");\n\t\t\t\t\tselectSuggestion(val);\n\t\t\t\t});\n\t\t\t});\n\t\t}\n\n\t\tfunction showFixedSuggestionsIfEmpty() {\n\t\t\tif (!FIXED_SUGGESTIONS || typeof FIXED_SUGGESTIONS !== \"object\" || Object.keys(FIXED_SUGGESTIONS).length === 0) return;\n\n\t\t\tconst input = document.querySelector(inputSelector);\n\t\t\tconst box   = document.querySelector(boxSelector);\n\t\t\tif (!input || !box) return;\n\n\t\t\tconst q = input.value.trim();\n\t\t\tif (q !== \"\") return;\n\n\t\t\t\/\/ No spinner for fixed suggestions\n\t\t\trenderAutocomplete(box, FIXED_SUGGESTIONS[lang]);\n\t\t}\n\n\t\t\/\/ --- Autocomplete main ---\n\t\tfunction runAutocomplete(searchText) {\n\t\t\tconst input = document.querySelector(inputSelector);\n\t\t\tconst box   = document.querySelector(boxSelector);\n\t\t\tif (!input || !box) return;\n\n\t\t\tconst q = searchText.trim();\n\t\t\tif (!q) {\n\t\t\t\tbox.innerHTML = \"\";\n\t\t\t\tbox.classList.remove(\"active\");\n\t\t\t\treturn;\n\t\t\t}\n\n\t\t\t\/\/ 1) From cache (no loading state)\n\t\t\tif (autocompleteCache[q]) {\n\t\t\t\trenderAutocomplete(box, autocompleteCache[q]);\n\t\t\t\treturn;\n\t\t\t}\n\n\t\t\t\/\/ 2) Cancel previous request\n\t\t\tif (autocompleteController) {\n\t\t\t\tautocompleteController.abort();\n\t\t\t}\n\n\t\t\tconst controller = new AbortController();\n\t\t\tautocompleteController = controller;\n\n\t\t\tconst requestId = ++autocompleteLastRequestId;\n\t\t\tcurrentLoadingRequestId = requestId;\n\t\t\tsetButtonLoading(true, requestId);\n\n\t\t\taxios.get(BESTATTER_AUTOCOMPLETE_ENDPOINT, {\n\t\t\t\tparams: { q, limit: 10 },\n\t\t\t\tsignal: controller.signal,\n\t\t\t})\n\t\t\t\t.then((response) => {\n\t\t\t\t\/\/ Ignore outdated responses\n\t\t\t\tif (requestId < autocompleteLastHandledId) {\n\t\t\t\t\tsetButtonLoading(false, requestId);\n\t\t\t\t\treturn;\n\t\t\t\t}\n\t\t\t\tautocompleteLastHandledId = requestId;\n\n\t\t\t\tlet titles = [];\n\t\t\t\tif (response.data.titles) {\n\t\t\t\t\ttitles = response.data.titles;\n\t\t\t\t}\n\n\t\t\t\tautocompleteCache[q] = titles;\n\t\t\t\trenderAutocomplete(box, titles);\n\t\t\t\tsetButtonLoading(false, requestId);\n\t\t\t})\n\t\t\t\t.catch((error) => {\n\t\t\t\t\/\/ Even if aborted, if this was the current loading request, stop spinner\n\t\t\t\tsetButtonLoading(false, requestId);\n\t\t\t\tif (\n\t\t\t\t\t(controller.signal && controller.signal.aborted) ||\n\t\t\t\t\terror.name === \"CanceledError\" ||\n\t\t\t\t\terror.code === \"ERR_CANCELED\"\n\t\t\t\t) {\n\t\t\t\t\treturn;\n\t\t\t\t}\n\t\t\t\tconsole.error(\"Autocomplete error:\", error);\n\t\t\t});\n\t\t}\n\n\t\tfunction attachSearchHandlers() {\n\t\t\tconst form  = document.querySelector(formSelector);\n\t\t\tconst input = document.querySelector(inputSelector);\n\t\t\tconst box   = document.querySelector(boxSelector);\n\t\t\tif (!form || !input || !box) return;\n\n\t\t\tform.addEventListener('submit', function (e) {\n\t\t\t\te.preventDefault();\n\t\t\t\tconst q = input.value.trim();\n\t\t\t\tif (q !== '') {\n\t\t\t\t\tredirectToResult(q);\n\t\t\t\t}\n\t\t\t});\n\n\t\t\tinput.addEventListener('focus', function () {\n\t\t\t\tshowFixedSuggestionsIfEmpty();\n\t\t\t});\n\n\t\t\tinput.addEventListener('keydown', function (e) {\n\t\t\t\tif (e.key === 'Enter') {\n\t\t\t\t\te.preventDefault();\n\t\t\t\t\tconst q = input.value.trim();\n\t\t\t\t\tif (q !== '') {\n\t\t\t\t\t\tredirectToResult(q);\n\t\t\t\t\t}\n\t\t\t\t\tbox.innerHTML = \"\";\n\t\t\t\t\tbox.classList.remove(\"active\");\n\t\t\t\t}\n\t\t\t});\n\n\t\t\tinput.addEventListener(\"keyup\", function () {\n\t\t\t\tconst q = this.value.trim();\n\t\t\t\tif (q === \"\") {\n\t\t\t\t\tclearTimeout(autocompleteTimer);\n\t\t\t\t\tshowFixedSuggestionsIfEmpty();\n\t\t\t\t\treturn;\n\t\t\t\t}\n\n\t\t\t\t\/\/ Debounce API calls\n\t\t\t\tclearTimeout(autocompleteTimer);\n\t\t\t\tconst currentValue = q;\n\t\t\t\tautocompleteTimer = setTimeout(() => {\n\t\t\t\t\trunAutocomplete(currentValue);\n\t\t\t\t}, 150);\n\t\t\t});\n\t\t}\n\n\t\tattachSearchHandlers();\n\n\t\t\/\/ Close autocomplete when clicking outside\n\t\tdocument.addEventListener(\"click\", function (e) {\n\t\t\tconst input = document.querySelector(inputSelector);\n\t\t\tconst box   = document.querySelector(boxSelector);\n\n\t\t\tif (!box || !input) return;\n\n\t\t\tif (!box.contains(e.target) && e.target !== input) {\n\t\t\t\tbox.innerHTML = \"\";\n\t\t\t\tbox.classList.remove(\"active\");\n\t\t\t}\n\t\t});\n\t});\n<\/script>\n          \t<p class=\"newp\"> Le portail bestatter.ch r\u00e9pond \u00e0 toutes vos questions sur les th\u00e8mes des obs\u00e8ques et de la pr\u00e9voyance fun\u00e9raire.  <\/p>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n\n \n\n<div class=\"section img-text\">\n        <div class=\"container-xl\">\n          <div class=\"row row-cols-1 row-cols-lg-2 align-items-center img-left\">\n            <div class=\"col\"> <!-- Insert content from wp -->\n            \n                             <h1>\n                Service de m\u00e9diation              <\/h1>\n                             <p>\n               <p>Service de m\u00e9diation pour<strong> la Suisse al\u00e9manique<\/strong> et <strong>le<\/strong> <strong>Tessin<\/strong> :<\/p>\n<p>Berto Biaggi<br \/>\nUnterdorf 21<br \/>\n5073 Gipf-Oberfrick<\/p>\n<p>T\u00e9l. 062 865 70 70<br \/>\n<a href=\"mailto:ombudsstelle@bestatter.ch\">ombudsstelle@bestatter.ch<\/a><\/p>\n<p>Pour <strong>la Suisse romande<\/strong> :<\/p>\n<p>ASSF Romandie<br \/>\nJ\u00e9r\u00f4me Voisard<br \/>\nRue du 23-juin 24<br \/>\n2800 Del\u00e9mont<\/p>\n<p>T\u00e9l. 079 542 15 63<br \/>\n<a href=\"mailto:assf-romandie@bluewin.ch\n\">assf-romandie@bluewin.ch<br \/>\n<\/a><\/p>\n<p>Le bureau de l&rsquo;ombudsman est dirig\u00e9 par deux personnes de l&rsquo;Association suisse pour la protection des animaux. F\u00e9d\u00e9ration des entreprises de pompes fun\u00e8bres. Il s&rsquo;agit donc d&rsquo;une sorte de b\u00e9n\u00e9volat. Toutefois, ces personnes sont des professionnels confirm\u00e9s ayant une formation et une exp\u00e9rience appropri\u00e9es. La discr\u00e9tion est assur\u00e9e ainsi qu&rsquo;un traitement neutre de la demande.<br \/>\n<a href=\"mailto:mediation@bestatter.ch\">mediation@bestatter.ch<\/a><\/p>\n              <\/p>\n            <\/div>\n            <div class=\"col\">\n              <div class=\"get-child-height\">\n                     <img decoding=\"async\"    src=\"https:\/\/bestatter.myls-staging.ch\/wp-content\/uploads\/2022\/10\/1-e1674739137722.png\" alt=\"Schweiz. Verband der Bestattungsdienste Deux personnes assises sous un arbre au coucher du soleil.\" class=\"img-oversized\"\/>\n                 \n              <\/div>\n            <\/div>\n          <\/div>\n        <\/div>\n         <style type=\"text\/css\">\n       .h1{\n            color:  !important;\n            font-size: px !important;\n            }\n        \n        \n    <\/style>\n      <\/div>\n \n   \n\n\n\t\t<div class=\"section faqs\">\n\t\t\t<h3 class=\"mb-5 text-center\"><\/h3>\n\t\t\t<div class=\"container-xl\">\n\t\t\t\t<div class=\"row\"><div class=\"col-md-6 odd\">\n\t\t\t<div class=\"collapse-container collapsed\">\n\t\t\t\t<div class=\"card\" itemscope itemtype=\"https:\/\/schema.org\/Question\">\n\t\t\t\t\t<div class=\"\" data-bs-toggle=\"collapse\" href=\"#collapseExample42611530944670\">\n\t\t\t\t\t\t<div class=\"faq-header\"> \n\t\t\t\t\t\t\t<h5 class=\"question\" itemprop=\"name\" style=\"color:#2F5D63;\">Comment s&rsquo;adresser au service de m\u00e9diation ?<\/h5>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"collapse\" itemprop=\"description\" id=\"collapseExample42611530944670\">\n\t\t\t\t\t\t<p>\n<p>Service de m\u00e9diation pour<strong>&nbsp;la Suisse al\u00e9manique<\/strong>&nbsp;et&nbsp;<strong>le<\/strong>&nbsp;<strong>Tessin<\/strong>&nbsp;:<\/p>\n\n\n\n<p>Berto Biaggi<br>Unterdorf 21<br>5073 Gipf-Oberfrick<\/p>\n\n\n\n<p>T\u00e9l. 062 865 70 70<br><a href=\"mailto:ombudsstelle@bestatter.ch\">ombudsstelle@bestatter.ch<\/a><\/p>\n\n\n\n<p>Pour&nbsp;<strong>la Suisse romande<\/strong>&nbsp;:<\/p>\n\n\n\n<p>ASSF Romandie<br>J\u00e9r\u00f4me Voisard<br>Rue du 23-juin 24<br>2800 Del\u00e9mont<\/p>\n\n\n\n<p>T\u00e9l. 079 542 15 63<br><a href=\"mailto:assf-romandie@bluewin.ch\">assf-romandie@bluewin.ch<\/a><\/p>\n\n\n\n<p>Le plus simple est de faire une demande par e-mail. N&rsquo;oubliez pas de nous communiquer vos coordonn\u00e9es. Beaucoup de choses peuvent \u00eatre \u00e9labor\u00e9es par le dialogue. Une simple demande par e-mail ou par courrier peut suffire. Il est parfois n\u00e9cessaire d&rsquo;avoir un entretien t\u00e9l\u00e9phonique.<\/p>\n\n\n\n<p><br>Le bureau de l&rsquo;ombudsman est dirig\u00e9 par deux personnes de l&rsquo;Association suisse pour la protection des animaux. F\u00e9d\u00e9ration des entreprises de pompes fun\u00e8bres. Il s&rsquo;agit donc d&rsquo;une sorte de b\u00e9n\u00e9volat. Toutefois, ces personnes sont des professionnels confirm\u00e9s ayant une formation et une exp\u00e9rience appropri\u00e9es. Discr\u00e9tion et neutralit\u00e9 sont assur\u00e9es pour la demande.<\/p>\n<\/p>\n\t\t\t\t\t\t<div class=\"spacer\"><\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<div class=\"collapse-container collapsed\">\n\t\t\t\t<div class=\"card\" itemscope itemtype=\"https:\/\/schema.org\/Question\">\n\t\t\t\t\t<div class=\"\" data-bs-toggle=\"collapse\" href=\"#collapseExample42671815549110\">\n\t\t\t\t\t\t<div class=\"faq-header\"> \n\t\t\t\t\t\t\t<h5 class=\"question\" itemprop=\"name\" style=\"color:#2F5D63;\">Probl\u00e8me &#8211; que faire ?<\/h5>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"collapse\" itemprop=\"description\" id=\"collapseExample42671815549110\">\n\t\t\t\t\t\t<p>\n<p>Un probl\u00e8me est peut-\u00eatre survenu avec les autorit\u00e9s, l&rsquo;\u00e9glise, un entrepreneur de pompes fun\u00e8bres, un cimeti\u00e8re, etc. Le service de m\u00e9diation vous aidera volontiers. Il travaille gratuitement et met son expertise \u00e0 disposition. Le bureau de l&rsquo;ombudsman est dirig\u00e9 par deux personnes de l&rsquo;Association suisse pour la protection des animaux. F\u00e9d\u00e9ration des entreprises de pompes fun\u00e8bres. Il s&rsquo;agit donc d&rsquo;une sorte de b\u00e9n\u00e9volat. Toutefois, ces personnes sont des professionnels confirm\u00e9s ayant une formation et une exp\u00e9rience appropri\u00e9es. La discr\u00e9tion et un traitement neutre de la demande sont ainsi assur\u00e9s. <\/p>\n<\/p>\n\t\t\t\t\t\t<div class=\"spacer\"><\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div><\/div><div class=\"col-md-6 even\">\n\t\t\t<div class=\"collapse-container collapsed\">\n\t\t\t\t<div class=\"card\" itemscope itemtype=\"https:\/\/schema.org\/Question\">\n\t\t\t\t\t<div class=\"\" data-bs-toggle=\"collapse\" href=\"#collapseExample4291191187305\">\n\t\t\t\t\t\t<div class=\"faq-header\"> \n\t\t\t\t\t\t\t<h5 class=\"question\" itemprop=\"name\" style=\"color:#2F5D63;\">Questions<\/h5>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"collapse\" itemprop=\"description\" id=\"collapseExample4291191187305\">\n\t\t\t\t\t\t<p>\n<p>Les journalistes et les particuliers ont des questions sur les services fun\u00e9raires. Peut-\u00eatre m\u00eame sur un cas particulier qu&rsquo;ils ont v\u00e9cu et pour lequel ils souhaitent un avis ou des r\u00e9ponses neutres. Il se peut \u00e9galement qu&rsquo;un probl\u00e8me soit survenu avec les autorit\u00e9s, l&rsquo;\u00e9glise, un entrepreneur de pompes fun\u00e8bres, un cimeti\u00e8re, etc. Le service de m\u00e9diation est l\u00e0 pour vous aider.<\/p>\n<\/p>\n\t\t\t\t\t\t<div class=\"spacer\"><\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div><\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>Cher parrain Ce que tu m&rsquo;as montr\u00e9 me restera toute ma vie.<\/p>\n","protected":false},"author":6,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"ep_latitude":0,"ep_longitude":0,"ep_address":"","ep_exclude_from_search":false,"_vp_format_video_url":"","_vp_image_focal_point":[],"footnotes":""},"class_list":["post-3896","page","type-page","status-publish","hentry"],"acf":{"font":"","background_shape":"type3"},"_links":{"self":[{"href":"https:\/\/bestatter.myls-staging.ch\/fr\/wp-json\/wp\/v2\/pages\/3896","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bestatter.myls-staging.ch\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/bestatter.myls-staging.ch\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/bestatter.myls-staging.ch\/fr\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/bestatter.myls-staging.ch\/fr\/wp-json\/wp\/v2\/comments?post=3896"}],"version-history":[{"count":3,"href":"https:\/\/bestatter.myls-staging.ch\/fr\/wp-json\/wp\/v2\/pages\/3896\/revisions"}],"predecessor-version":[{"id":13461,"href":"https:\/\/bestatter.myls-staging.ch\/fr\/wp-json\/wp\/v2\/pages\/3896\/revisions\/13461"}],"wp:attachment":[{"href":"https:\/\/bestatter.myls-staging.ch\/fr\/wp-json\/wp\/v2\/media?parent=3896"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}